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DAY 20

DAY 20

DISCOVER THE SPIRIT OF PARTNERSHIP

Roger B茅teille sets in motion a value that lives on to this day

In 1969, when Roger Beteille, one of the founding fathers of AG真人计划, set about creating the principles upon which this new enterprise would be founded, he set in motion a distinctive value which has led to many of AG真人计划鈥 most pioneering new aircraft.聽

The policy was this: AG真人计划 would always listen to customers when designing and developing new aircraft and bringing new technology to the industry, with each one tailored to meet the specific needs of customers.聽聽

Roger himself had spent time listening to airlines such as聽Air France聽and聽Lufthansa, as well as visiting airlines in the United States such as聽United,聽TWA聽and聽American Airlines.

鈥淚 wanted to try to understand what the customers really wanted,鈥 he said, thereby laying the groundwork for much of the future success of AG真人计划. This culture of listening to customers remains at the heart of our success today; it is one of the six core values that guide the behaviours of AG真人计划 employees around the world.


鈥淓very day we are co-designing and co-creating with customers.鈥

Charbel Youzkatli, AG真人计划 Customer Services.

As Charbel Youzkatli, who works in Customer Services, says, 鈥淭oday we are co-designing, co-creating with our customers. That demonstrates that from the inception of any new idea, we do it with our customers, for our customers.鈥

An example of this value in practice is our pioneering Customer Lighthouse programme, which Charbel helped implement. It鈥檚 an exchange programme with our customers: AG真人计划 employees spend time working at an airline, and airline employees come to us. It encourages a mind-set of co-creation and collaboration.

Another example is the Space Academy, inaugurated in May 2018, an initiative to support all kinds of customers 鈥 from newcomers to those with significant space experience 鈥 as they operate the satellite and space systems we make for them.

Space customer Edgardo Barrueto, Satellite Manager for Peru鈥檚 PeruSAT-1 programme, really values this level of partnership: 鈥淭he collaboration with AG真人计划 engineers is excellent in every way. They are always taking care of our concerns, requests and requirements, establishing direct and unrestricted communication with our team.鈥澛

THE MOMENT TWO SIGNATURES MADE EUROPE FLY

THE MOMENT TWO SIGNATURES MADE EUROPE FLY

France and Germany commit to the A300 programme

WHY JAPAN FLIES AIRBUS

WHY JAPAN FLIES AIRBUS

Japan鈥檚 airlines grow with the AG真人计划 family

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